I am looking to create a query to identify the number of unresolved tickets on a specific date. In the query below, I am attempting to find the number of unresolved tickets on April 1 2017. This returns no results while "resolution was not fixed" does.
created <= -42d AND resolution was Unresolved during ("2017/03/31", "2017/04/01")
What happens if you use this JQL?:
resolution was EMPTY on 2017-04-01
If this doesn't return anything and you definitely had unresolved issues on that date, then check that you haven't defined a resolution called 'Unresolved'.
Theres information about why that's a bad thing on this page: https://confluence.atlassian.com/adminjiraserver073/defining-resolution-field-values-861253253.html
"Don't create a Resolution named "Unresolved"/"None"
Any issue that has the Resolution field set is treated by JIRA applications as "resolved". The Issue Navigator displays Unresolved when no resolution is set for an issue. So adding a resolution named Unresolved/None and setting it in an issue will mean that the issue is seen as resolved. This will lead to confusion and is not recommended."
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot