How To: JIRA JQL Query

I am looking to create a query to identify the number of unresolved tickets on a specific date. In the query below, I am attempting to find the number of unresolved tickets on April 1 2017. This returns no results while "resolution was not fixed" does. 


created <= -42d AND resolution was Unresolved during ("2017/03/31", "2017/04/01")

1 answer

0 vote

What happens if you use this JQL?:

resolution was EMPTY on 2017-04-01

If this doesn't return anything and you definitely had unresolved issues on that date, then check that you haven't defined a resolution called 'Unresolved'.

Theres information about why that's a bad thing on this page:

"Don't create a Resolution named "Unresolved"/"None"

Any issue that has the Resolution field set is treated by JIRA applications as "resolved". The Issue Navigator displays Unresolved when no resolution is set for an issue. So adding a resolution named Unresolved/None and setting it in an issue will mean that the issue is seen as resolved. This will lead to confusion and is not recommended."

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Apr 17, 2018 in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

798 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you