How JIRA Updates Issues from Email

Question

Hello,

I would like to know how does Jira (version 4.2.4) link up to existing issue with incoming email if the email subject didn't contain the issue key.

Found that: JIRA will inspect the header of the mail to find the "In-Reply-To" value, then attempts to link it to the message.

Does anyone can explain in detail how it works?

Thank you!!

anfield leung · Answer

Anybody can explain how it works exactly about the "In-Reply-To" part mentioned in the link below?

https://confluence.atlassian.com/display/JIRAKB/How+JIRA+Updates+Issues+from+Email

anfield leung · Answer

Anybody can help? Thank you.

anfield leung · Answer

Thank Mick. Knowing that JEMH might be able to help but we would not considering it at the moment for some reason.

I am asking this question because we found that even the issue-key is absent, most of the email is able to meger into the original issue as a comment , however, not 100%. So I would like to know exactly how's it works. Might not need a workaround at this stage, but I have to explain to user why it works sometime but sometime didn't.

There should be something related to "in-reply-to" helps to link up the issue

https://confluence.atlassian.com/display/JIRAKB/How+JIRA+Updates+Issues+from+Email