How Can I Embed Full Scale Images in Jira - System "Send Email"?

Holly Scott
Contributor
November 1, 2024

I cannot figure out how to make images render at full scale in the Send Email feature. I want to be able to share info with all of the current Jira users. I've tried many a thing and this is as close as I've gotten.SendEmail.JPG

2 answers

0 votes
Igor Medeiros - Modus Create
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
January 20, 2025

Hi @Holly Scott

Our app Notification Assistant for Jira can help you with this scenario.

It allows you to customize and manage notifications independently of Jira's bundled notifications.

It includes features like fully customizable templates, where you can add custom fields, images, approval actions, etc., the possibility to create custom notification rules, notifying on your own changes, and more.

Feel free to reach out if this is of your interest.

Holly Scott
Contributor
January 20, 2025

Thank you!

0 votes
Eric Sibomana
Contributor
November 1, 2024

Hey Holly,

I see you're struggling with embedding full-scale images in Jira's "Send Email" feature. I've analyzed your issue, and it seems to revolve around image rendering in email templates. Here are some ideas you can try:

  1. Start with the data-embed attribute:
    In your email template's HTML, try adding data-embed="true" to the <img> tag. Like this:
    (XML)
    <img src="YOUR_IMAGE_URL" data-embed="true" alt="Image description">

    This should tell Jira to embed the image directly in the email.

  2. Double-check image formats:
    We should make sure we're using email-friendly formats like PNG or JPEG. SVGs can be tricky in emails sometimes.
  3. How about hosting the image on Jira?
    Instead of using an external host, let's try uploading the image as an attachment to a Jira ticket. Then we can use that attachment URL in the email template.
  4. Have you tried the Field Picker?
    When editing the template, the Field Picker can be super helpful for correctly inserting image-related fields and variables.
  5. Template testing is our friend:
    Before sending, let's use the template test function to preview the email. It's a great way to catch and fix any rendering issues.

If none of these work, you might need to look into Jira's security settings to ensure images are allowed in outgoing emails. 
Let me know how it goes or if you need any more help brainstorming solutions. We'll get those images rendered perfectly!

Best regards,
Eric

Holly Scott
Contributor
November 6, 2024

I will give it a try and let you know how it went. Thank you @Eric Sibomana !

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events