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How Can I Create Documentation Project tasks from Customer Issue Project Tickets via JIRA Create on Transition Plugin?

When one of our a customer issue tickets is resolved and passes QA, I'd like to have a ticket created automatically in a separate project (Documentation) so that development can close/resolve their issues separately from the documentation specialists, and the new ticket can be reviewed to see what (if any) documentation updates are necessary. My experience with the "Create on Transition" plugin is that it will only make a sub-task within the same project. Is there a way to have Jira (using CoT or some other plugin or method) automatically create that separate ticket and assign it to the appropriate project?

2 answers

1 accepted

JIRA Create on Transition Plugin only does subtasks at this time. You can use the JIRA Clone-Plus Plugin to define an customized clone action (not workflow) to create a new issue based on information in the original issue.

Is cloning always a manual process or could it be automated at a certain transition?

Yes, others have automated that using a URL via a workflow, although I don't know of an example for that. Probably they used the ScriptRunner. The easiest way to see the URL is to run the cloneIssue action from the JIRA Command Line Interface with the -v option to see the url used.

To add on - use ScriptRunner plugin and configure a post function to the workflow step to Clone an Issue and Link in another Project

-Srini

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