HipChat Plugin

[Fadoua]

Good Day,

Is it safe to disable HipChat Plugin in JIRA? I know it is never a good practice to disable System Plugins however it keeps showing as an Error on JIRA logs and I also keep getting the reminder on the UI to integrate HipChat with JIRA.

Thank you!

Best,

Fadoua

[Daniel Eads · Accepted solution]

Hi Fadoua,

Unless your company has HipChat Data Center, the HipChat plugin can be uninstalled from Jira. HipChat Cloud is end of life as of February 15, 2019 so there is no purpose in the plugin anymore (unless you have HipChat Data Center).

The removal steps are listed on this knowledgebase article, but here they are for short!

1. Ensure you don't have any workflows that contain "Notify HipChat" post functions. Run this query on your database to identify affected workflows: 

   select * from jiraworkflows where descriptor like '%hipchat%';

    JIRA will fail to start if you have any defined HipChat post functions and the plugins are disabled on startup. Do not skip this step. 

   Remove any HipChat post functions from the workflows that return from the query.

2. Navigate to the JIRA Administration Page > Add-Ons > Manage Add-ons
3. Change the category from "User Installed" to "All Add-ons". 
4. Search for "HipChat"
5. Disable the following add-ons:
   
   1. Atlassian Hipchat Integration Plugin
   2. Atlassian Hipchat Integration Plugin Core
   3. HipChat for JIRA

Cheers,
Daniel

[Fadoua]

Thank you @Daniel Eads for all the clarifications!