Hiding projects in Jira Service Desk customer portal - Cloud instance

[Dean Mullarkey]

Hi there,

I was wondering did anyone have any ideas on how to hide the project links on the customer portal.. I have tried system settings and removing the Customer portal from 'Browse Projects' which in turn generated an error message:

Any help/insight is greatly appreciated.

[Jayna Fey]

Hey all - I'm looking into a similar issue and my customer permissions look different. Does anyone know if Jira has removed the above functionality since this post? 

[robert Mugabuhamye]

hello @Dean Mullarkey 
You will have to put back the customer portal in the permission scheme. this is what is causing the error.

what you are looking for is this option:

 

[robert Mugabuhamye]

then, of course, you have to add your customer to the service desk customers role of the projects you want them to see.

Regards

[Dean Mullarkey]

Hi Robert, we would like customers to be able to create requests without being added to the project.  We just wanted to simply hide the links off our customer portal page.

[Jack Brickey]

Dean,

what project links are you referring to? Can you share an image of what you are seeing that you wish to hide?

[Dean Mullarkey]

I have circled in black, they are the different projects we support and I'd like to make those hidden on our landing page.

[Jack Brickey]

they will only be viewable by Customers of the given project. So if you don't want a customer to see these then you need to remove the customer from the each project.

[Dean Mullarkey]

I have tried that on each project and it returns the following error:

It also lead to more problems such as the inability of unregistered customers to create cases etc, was wondering if there was a way to simply hide them.

[Jack Brickey]

I guess I need to better understand your requirements. The purpose of the portal channel is to give your customers a means of raising requests, viewing requests and viewing KB articles if configured to do so. So are you trying to make the portal 'blank' for any and all customers for all projects or what?

[Dean Mullarkey]

That is correct, I am trying to make the portal blank for any and all customers on all projects

[Jack Brickey]

I’m guessing you serve your customers thru email only and simply want to ‘disable’ the portal channel? Unfortunately there is no way currently to hide a portal from a Customer of the associated project. There are quite a few open requests related to this. Here is one that also has some related links - JSDCLOUD-1547 I encourage you to vote/watch any that apply here.

[Dean Mullarkey]

Correct, thanks very much for the input.  I will vote & watch that carefully!  Appreciate the quick response & guidance.