I'm using Jira for issue and project tracking. Developers log their time against issues and projects.
I want customers to be able to submit bugs and see status. But I don't want them to see time spent and estimates. Is that even possible with JIRA?
You can restrict the visibility of individual worklogs but the total estimate, time logged and time remaining will be visible to all.
You can also restrict who can enter worklogs.
The solutions in https://jira.atlassian.com/browse/JRA-2364 are no longer working in 4.4+
The bad thing is the atlassian closed JRA-2364 so we can no longer share our solutions.
In https://answers.atlassian.com/questions/16530/hide-time-tracking-estimates-from-certain-users-in-jira-4-4-x is supposed to be a way to do this in 4.4+
You can also try a free plugin we have just released: https://marketplace.atlassian.com/plugins/com.gebsun.plugins.jira.hidetimetracking
It makes estimates panel and log work entries not visible to users without log work permission so basicaly if user cannot log work then he is also not able to see time tracking fields.
This plugin works only on the UI side (time tracking information can be still retrieved with e.g. REST API).
It works with JIRA 5.1+
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