Hide restricted comments in screen sharing

[Kai Lochbaum]

Hi everyone,

is there a way to hide all comments which are restricted?

e.g. when you are presenting your screen in a meeting with the client I don't want the client to see all the restricted comments with internal remarky, but only those which can be seen by all users.

Thanks!

[Stephan Schmitz]

Since there's still no solution in 2024, I created a browser extension (for Chrome and Firefox), which adds a button to the activity feed of every issue page in the Jira cloud to let you toggle the visibility of restricted comments.

You can find the source and the links to the extension stores on Github: https://github.com/eyecatchup/toggle-restricted-jira-comments?tab=readme-ov-file#installation 

[Kit Friend]

Don't believe so - Jira doesn't "know" you are screensharing it. 

[Kai Lochbaum]

Obviously not. But perhaps there was an addon or something that adds a switch :-)

[Adam Elkins [Oberon]]

I think this is a common need for their users and is a desirable feature.

[Kit Friend]

I struggle to see this as a common requirement tbh - Jira's a ticketing tool, if you're showing someone a ticket on a screen, they're probably fine to see the comments also... 

If it's super sensitive don't show them the ticket, or copy/paste the image into a slide and block the sensitive element. There's apps which stick big black rectangles on top of sections of the screen also I'm told by google. 

[lisa_simpkins]

Respectfully, there is an obvious need for a view that allows an internal user to present to external users (customers) without showing internal comments.  One use case is ticket review meetings.  I have these weekly, bi-weekly and monthly with my customers and present my screen as we go over the tickets.  As much as I try to not show internal comments within the portion of the screen that is visible, it happens since internal comments cannot be hidden while I am scrolling to another portion of the ticket.

Ideally, there would be a toggle to Hide Internal Comments.  In addition to presenting and discussing with customers, this would be helpful to print to PDF to share a ticket for different reasons, such as an old closed ticket. 

Alternatively, although I'm willing to create a whole new view for such frequent situations, there doesn't appear to be a way to do that.  I may be missing that possible, but I'll research again for that capability.