Hide fields when status is in-progress?

We're currently using one project for Customer Service reported bugs, which contains all the customer information needed to triage and resolve the problem. Many issues get fixed by CS, but some are bugs that need a developer to look at them. When that happens, we move them to a DEV project, which contains less information so that it's cleaner for the developer. The problem, is that between moving an issue from CS to DEV, there is a prioritization exercise that requires that additional information to decide which bugs are more important.

So my options are to create a new project for prioritization with all the fields. Which I don't love, but could be done, or to use a workflow to show where an issue is at.

My question is, could I create a custom status for when the bug gets to development that automatically hides all the extra information they don't need? If yes, how? If no, I'd love to hear other suggestions.

 

 

 

 

2 answers

0 vote
Joe Pitt Community Champion Apr 27, 2016

No, not out of the box. Being on cloud your other options are limited. If the behavior plugin is available it may help.

I don't think there is any clean way to do this.

One way might be to clone the original bug and move the cloned issue to DEV. A link is created between the original issue in CS and the cloned issue in DEV. The person prioritizing the issue for DEV can use this link to see the original information and decide on the priority.

Also, CS can see the original ticket, can see the status of the linked ticket, and can update the customer.

Chris

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

387 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you