Help with changing


I'm trying to find out if it is possible to change the in a hosted jira instance (OnDemand), or if we need help from you to do it, please advice. I can't find the setting in the administration part of Jira, but perhaps I've missed some place...

We'd like to have it set to 3 instead of the current 2, as per the page


Nicklas Kittelmann

6 answers

1 accepted

1 vote
Nick Mason Atlassian Team May 02, 2012

To get this changed in OnDemand, you'll need to raise a support request and we'll be able to change this option for you.

This does not work?

  1. Shutdown JIRA.
  2. Edit the file in your JIRA Home Directory.
    (info) See Making changes to the file for more information.
  3. Change the value of 'X' in the = X property of this file to the number of transition buttons required before the Workflow button.
    (info) If this property does not exist in your file, add it. Otherwise, a default value of 2 is assumed.
  4. Save the updated file.
  5. Restart JIRA.

Well, I'm not sure how to shutdown Jira, nor do I understand how to edit files in some directory...

It would have been easy if we had the instance running at one of our machines, but not when it's hosted by atlassias as part of the OnDemand.

0 vote
Dieter Community Champion May 02, 2012

The procedure Radek describes looks ok but you cannot change files in the JIRA Home Directory since your are on an OnDemand instance. Only Atlassian support could do that but i'm note sure if they will. Please contact Atlassian support

Hi all,

Please note that this is no longer a property that can be changed in JIRA Cloud, and that includes being changed via Atlassian Support.

@Eric Franklin, is there anyway of changing this for OnDemand customers? Or any plans to make this a configuration variable?


Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

246 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you