Help with changing


I'm trying to find out if it is possible to change the in a hosted jira instance (OnDemand), or if we need help from you to do it, please advice. I can't find the setting in the administration part of Jira, but perhaps I've missed some place...

We'd like to have it set to 3 instead of the current 2, as per the page


Nicklas Kittelmann

6 answers

1 accepted

1 vote
Accepted answer
Nick Mason Atlassian Team May 02, 2012

To get this changed in OnDemand, you'll need to raise a support request and we'll be able to change this option for you.

@Eric Franklin, is there anyway of changing this for OnDemand customers? Or any plans to make this a configuration variable?


This does not work?

  1. Shutdown JIRA.
  2. Edit the file in your JIRA Home Directory.
    (info) See Making changes to the file for more information.
  3. Change the value of 'X' in the = X property of this file to the number of transition buttons required before the Workflow button.
    (info) If this property does not exist in your file, add it. Otherwise, a default value of 2 is assumed.
  4. Save the updated file.
  5. Restart JIRA.

Well, I'm not sure how to shutdown Jira, nor do I understand how to edit files in some directory...

It would have been easy if we had the instance running at one of our machines, but not when it's hosted by atlassias as part of the OnDemand.

The procedure Radek describes looks ok but you cannot change files in the JIRA Home Directory since your are on an OnDemand instance. Only Atlassian support could do that but i'm note sure if they will. Please contact Atlassian support

Hi all,

Please note that this is no longer a property that can be changed in JIRA Cloud, and that includes being changed via Atlassian Support.

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