Having trouble creating a JIRA component?

[김지욱]

hello.

I would like to contact many of you as there seems to be a problem with the Jira service (component creation).

First of all, I am a Jira administrator, and when I go to the component page, there is no create button.

Is this a bug?

[Ryan Pluckrose · Accepted solution]

Same issue for me, was fine yesterday and first thing morning and has suddenly disappeared

[Ryan Pluckrose]

to be clear, projects that don't have any components, I can create 1 then there is no way to create anymore. Projects that already have components, I can edit and remove but there is no button to create more

[Ryan Pluckrose]

Video of what is happening for me -  https://drive.google.com/file/d/1Yd7mvYRENacmF9m4u4gmwJNv2ud3xIcO/view?usp=sharing

[Luis Gomez]

The same thing happens to me, were you able to solve it?

[Ste Wright]

It's a known issue now - check out: https://jira-software.status.atlassian.com/

You can subscribe for updates from there if preferred :)

Ste

[Ste Wright]

Hi @김지욱 

I'd check...

• You have access to Jira Service Management Projects as an Agent, and...
• You have Project Admin access to this Project, as per the Permission Scheme

...even though you're a Jira Admin.

Let us know if these two things are in place. If not, I'd action them and see if the Components create button appears.

Ste

[김지욱]

@Ste Wright 

Just about a month ago? Components were created by everyone with permission. Of course, I also had the authority to create it.
However, I am not sure exactly when, but the button to create components has disappeared.

I only have one JIRA admin account, and that admin account is only used by me.
And there have been no recent changes to permissions.

[Ste Wright]

Hi @김지욱 

I'd still try one/both of the above as a first step.

Have you tried adding yourself to the Project Admin level in the Project, see if this rectifies the issue?

Ste

[김지욱]

@Ste Wright 
I added myself to the project manager as you instructed.
Same as the previous symptom, there is no component creation button.

[김지욱]

@Ste Wright 
I'm sorry to inquire while you're busy.
Can you tell me how it's going?

[Ste Wright]

Hi @김지욱 

I checked on a few of my Projects and I also do not have this button anymore.

I'd contact Atlassian Support via https://support.atlassian.com/contact/#/ to report this issue.

Ste

[Mark J Cunningham]

Have same and users have same issue
Create component button has just disappeared

User 1: Org Admin, Site Admin and Jira Project Admin Role
No Create Component Button

User 2: Jira Project Admin
No Create Component Button

[Ste Wright]

Hi @Mark J Cunningham 

Report it to Atlassian, looks like it might be happening to multiple users!

Ste

[Mark J Cunningham]

Support ticket also raised

Found workaround

Bulk update

1. Select at least 1 ticket
2. Edit
3. Component: Add to Existing
4. Enter new component name
5. Click Next
6. Click Confirm
7. Click Done/Acknowledge
    

New Component now created

You can then edit that ticket and remove it from the dummy ticket you used to create it

Then you have the component created for use elsewhere

[Seval]

@Mark J Cunningham this workaround help me to solve my issue. Thanks!