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Having problems creating tickets in a Jira project

Hello, 

Since this morning today, I have been having trouble creating tickets for one of our company's Jira projects. At first, I thought it could be my internet connection, but a colleague tried to create the ticket and had the same error message come up. Later on we found out that it wasn't a problem across all projects but specific to this one project as I - as well as my colleagues - have gone on to create other tickets in different projects with no problem at all. Was wondering if you could please offer help and advice on this matter as it poses quite a problem for us.
Thanks in advance and hope you have a lovely day!
Regards, 
Nour

1 answer

0 votes
Jack Brickey Community Leader Apr 27, 2022

Hi @Nour , welcome to the community.

What type of error are you receiving? Generally the most common problem is associated with permissions. are you able to browse and edit issues in the project? If this is a CMP project and you are an admin can you go into project setting and view permissions. If TMP project go into project sett and view your role.

Thank you for your reply, Jack

Below is the error message we've been receiving. As I mentioned, it's not just me, it's basically the entire team having sudden issues with this project in particular but not with any of the other projects. No changes were made to permissions. It was rather more of a sudden issue that happened later in the morning. It's quite peculiar for sure 

Screenshot 2022-04-26 at 09.41.56.png

Jack Brickey Community Leader Apr 27, 2022

thanks @Nour . Can you try a different browser just to rule it out, though I don't expect it will work. If it persists please contact Atlassian support. There isn't any current issue reported here https://status.atlassian.com/ .

Hey @Jack Brickey 

 

Unfortunately that didn't seem to resolve the issue. Tried a couple of different browsers but that didn't reflect any different results. I have raised a ticket with Atlassian in hopes that this would be resolved ASAP. 

Once again, thank you so much for your help and advice, and hope you have a lovely day!

Nour

Jack Brickey Community Leader Apr 27, 2022

Best of luck with the resolution. It would be great to post back here. I'm interested in cause for sure.

have a wonderful day as well!

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