Hardcode Asset Object to issue type

[MB10]

Hey all, 

I need to create a request type that is always linked to an individual object in my Object schemas. 

What is the best way to achieve this? So far everything we have tried is failing, 

Many thanks

[Sarah Wright]

Hello and welcome,

Not knowing what's been tried, I'll start here:

Do you have an asset field that surfaces the object you need to have linked? 

Here is how to create the field. You would want to filter for the object and select Display a default object when this field appears in a customer portal. This should show only that object. Then add the field to the request type.

If you don't wish to show the field in the portal, you would add it to the issue view and use an automation to populate the field. Use the edit issue action, select the asset field, then you could enter key="Asset key" in the field.