HELP -dates on csv import

Hi there,

I'm trying to import dates into JIRA from a CSV file using this format:

dd/mmm/yy hh:mm

However every time it shows an error confirming the dates cant be accessed. I was advised on a help board that i need to ensure the Date format in JIRA matches that in my CSV, however when i go into advanced settings - Look and feel - date & time...there is no option for me to look at the existing date format or even change it.

Can you please advise what i do next?





1 answer

0 vote
Alex Christensen Community Champion Oct 11, 2017

I've never seen that error message before, but here are a couple things to try and troubleshoot:

  • Are you trying to update Due Dates for issues via CSV import? If so, make sure you have the "Schedule Issues" permission for that project or projects. Not sure if that permission affects the CSV import or not, but you normally have to have that permission to view/edit an issue's Due Date.
  • When using the import wizard, what are you entering in the "Date format" field? By default, this field uses the format dd/MMM/yy h:mm a, so if you have a different format in your CSV file, you need to update this field in the import wizard (or update your CSV file to match this format)

Thanks Alex i have since worked out where i was going wrong....i was using lowercase 'mmm' which represents minutes instead of uppercase 'MMM' which represents months!!! 


All sorted thanks.

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