Graph showing total # of tickets in an unresolved status by week

[Frank DiPalma]

Hello, I'm trying to create a graph showing total # tickets in an unresolved status by week.  I figured out how to use the "was-during" option for a specific day but I need this data weekly to show trends over time.  Ideally a dataplane showing the results weekly over several months. Is that possible?   thx

[Douglas.Swartz · Accepted solution]

Frank. Take a look at the Dataplane Issue Values by Date Report.

• Set the interval to weekly.
• Filter for every issue you want in the report. In other words, don't try to use JQL to filter the historical status, let Dataplane do that.
• Set Statuses to include to unresolved.
• Set Segment By to whatever value you the stacked items to show - priority is a common choice.

I hope this gives you what you are looking for.  I no longer have Dataplane available (moved to cloud) so can't attach a sample.

[Frank DiPalma]

Thank you.  This worked but the mistake I made was not excluding certain statuses.