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Graph showing total # of tickets in an unresolved status by week

Hello, I'm trying to create a graph showing total # tickets in an unresolved status by week.  I figured out how to use the "was-during" option for a specific day but I need this data weekly to show trends over time.  Ideally a dataplane showing the results weekly over several months. Is that possible?   thx

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Frank. Take a look at the Dataplane Issue Values by Date Report.

  • Set the interval to weekly.
  • Filter for every issue you want in the report. In other words, don't try to use JQL to filter the historical status, let Dataplane do that.
  • Set Statuses to include to unresolved.
  • Set Segment By to whatever value you the stacked items to show - priority is a common choice.

I hope this gives you what you are looking for.  I no longer have Dataplane available (moved to cloud) so can't attach a sample.

Thank you.  This worked but the mistake I made was not excluding certain statuses. 

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