Grant right to create user to admin of a project

Hello !

I'm trying to find if there is any way for me to delegate the right to the admin group (or users) of a specific projet to create new users in Jira.


My issue is that I have a team that handles "warranty claims" from our customers and not all of the customers are in Jira. When they raise an issue by phone - and if they are not in Jira already - my team needs to create the user in jira before beeing able to add it as a Watcher (for them to receive notifications on what's goin on with their claim).
Is there any way to do that ? Obviously, I don't want my warranty management team to be administrators of our all JIRA projects that's why a need a way for them to create users without beeing global admins.

Thanks

1 answer

1 accepted

0 vote

I'm afraid not. In Jira, maintaining users is restricted to administrators.

There are options - you can use external systems to maintain users (Crowd, LDAP and so-on). Another trick might be to enable Jira to create users when they send it email. I've used the script runner plugin to generate users as well. But I'm afraid you might be a bit stuck with OnDemand,

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

744 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you