Got 500 error while initializing Jira object using python library

[Laxminarsaiah Ragi]

Hi There,

Getting 500 jira.exceptions.JIRAError: JiraError HTTP 500 URL https://jira.somename/rest/api/2/serverInfo 

def _get_jira_instance(self):
    props = self.parser
    oauth_dict = {'access_token_secret': None,
                  'access_token': self.parse_prop('jira_accesstoken', props),
                  'consumer_key': self.parse_prop('jira_consumerkey', props),
                  'key_cert': self.read_jira_ppk()
                  }
    server = self.parse_prop('jira_server', props)
    print(oauth_dict)
    options = dict(server=server)
    print(options)
    return JIRA(options, oauth=oauth_dict)

All the values like access_token etc are coming from a file.

Any one please tell me what could be the problem in the above code?

Thanks,
Laxmi

[brbojorque]

You can do the debugging by getting the response from the request.

At the moment I can't find any reason why it should be a 500 error, it just means there is something wrong in the server when you requested it.

[Laxminarsaiah Ragi]

Hi Bryan,

Thank you for the quick response.

When I see the error response I don't find any error message like access token missing or token has expired something like that, but i unable to get the problem

Thanks again.

[brbojorque]

Hi @Laxminarsaiah Ragi ,

What python library you are using? 

I would like to try it myself and also are you using Jira Cloud or Server?

[brbojorque]

I would suggest to not use any library yet.

Please follow the guide in accessing the API in this link. 

I just tested it and it works.

https://developer.atlassian.com/cloud/jira/platform/rest/v3/