Global Users: Why do I have to setup a new user in Bitbucket, why do I have to login twice

Atlassian forced OnDemand users to migrate their source from FishEye to Bitbucket. So far so good.

The problem is that for every JIRA user I have to create a Bitbucket user (with its own account). Even worse, frequently the username cannot be the same since BB user names must be unique across all the world (because you don't have a company/team instance like in Jira, even if you setup a team).

This is very confusing for the users who suddenly need new credentials, not even their JIRA username is recognised, and when they login in BB they land in their own account, not it the company's team.

Also there are JIRA users who don't use the VCS but need to access a file in the repo. Before I could simply paste a link to the file in the issue, now this doesn't work any more unless I setup a BB account for them and explain them how to use it (a big overhead because the BB look & feel is quite different from JIRA).

Finally my questions:

  • Is there a mean to unify the credentials (global users like in Confluence) ?
    I would like not to have to login a second time when I'm already logged in JIRA
  • Does Atlassian have plans to integrate Bitbucket more tightly in JIRA (like Fisheye was before) ?The DVCS connector allows linking commits to issues but to browse code you need login in BB and learn a whole new environment.

1 answer

1 accepted

We're aware that the login experience between the apps is an issue and are working to improve it. Once we do, you'll have the same login across all of Atlassian's products, including OnDemand, Support and Bitbucket.

As for the product experience, Bitbucket is contantly evolving and improving. DVCS is a much different sort of system than Subversion and Bitbucket reflects this different workflow. We're currently concentrating our efforts on improving the integration between the two in a variety of ways. Some of them can be seen today in JIRA, like the create branch option on any JIRA issue.

Good to know you are working on the login issue.

Hope also there will be a way to easily browse a file in the repo with a link in an issue, without having to know much about BB (I do since I am a Hg user but customers often don't). Click the link and just see the file content, that would be great integration.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,950 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot