Github changes not being detected

[Bik Singh]

Hi i have a new adminstrative user and few new projects in JIRA created for a new business initiative. They have access to our existing Github organization and are team managers but not organization owners. They also have access to our JIRA account which is cloud based - flipswap.jira.com.

Now the existing repositories are properly linked with their respective existing JIRA projects and the Github activity (pull requests etc.) can be seen by opening up the appropriate JIRA ticket.

However, for this new admin user and the new projects and the new repositories created with Github, this isn't working. Tried smart commit tags etc. and nothin seems to work. 

The only thing i (administrator) did when i was reviewing the JIRA-Github application integration settings was that when i saw on that page that the recommendation was to us the JIRA app way of linking, i installed that app - not aware that maybe the previous integration was done another way (Oauth tokens?). So need help and guidance to make this work on this.. Permissions wise the JIRA app is allowed to access all repositories on Github, but somehow when i go to the ticket it just gives a "create branch" option and it only takes you to Bitbucket and not Github..

For existing JIRA projects and Github repositories, nothing seems broken and development activity can be seen with the the JIRA ticket..

[Daniel Eads]

Hi Bik,

Formerly in Cloud we did use an internal-to-Jira-based DVCS Connector to integrate with github.com (not GitHub Enterprise). The GitHub team recently published the GitHub for Jira app which was developed by the GitHub team. You can read more about that change here if you're interested in the particulars.

Unfortunately this also shifted the visibility for support entirely over to GitHub. You can contact GitHub support here for direct assistance with the app if it looks like there might be a bug or server-side error.

In your particular case however, it sounds like the old DVCS connector may still be active (which is why it still seems to work on your older issues/commits). You could check this out by looking at the DVCS Accounts page in Jira. According to our documentation, the DVCS account for Github Cloud should disable itself when the migration to the new Github for Jira app is complete. If you still see Github Cloud details on the DVCS accounts page, it's probably because the app didn't finish installing properly.

Can you try the following and let me know how it goes?

1. Navigate to the Manage apps page in Jira and uninstall GitHub for Jira if it is installed currently
2. Go to the Find new apps page and install GitHub for Jira
3. Walk through the install wizard
4. From the Manage apps page again, you should be able to see the Github for Jira app. Click the Get started button to get to the configuration page
5. If everything has gone well, you should see the GitHub organizations you've configured:

Thanks,
Daniel