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GitLab for Jira Integration Issue: "Failed to sign in to GitLab" Error Despite Successful OAuth Flow

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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Mar 29, 2023

Hello Atlassian Community,

I am experiencing an issue while setting up GitLab for Jira integration with my self-managed GitLab account. I have followed all the steps provided in the documentation, and I am able to sign in to GitLab during the OAuth flow. However, when the flow returns to Jira, I encounter an error message stating "Failed to sign in to GitLab."

Interestingly, despite the error message, I can add namespaces, and the header shows that I am signed in to GitLab as "@nickverbeet," which is the correct account. When I refresh the page, I am prompted to sign in to GitLab again.


Screenshot 2023-03-29 112350.png


I have tried troubleshooting the issue by checking my account settings and making sure the integration settings are configured correctly, but I am still encountering this problem. I am seeking guidance from the community on how to resolve this issue or any suggestions for further troubleshooting steps.

Thank you in advance for your assistance!

2 answers

Facing the same issue.

i followed the section - Connect the for Jira Cloud app for self-managed instances

Then face this issue.
So, we should follow the section - Install the for Jira Cloud app for self-managed instances?


0 votes
Md Emran Hosen
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Apr 12, 2023

I am having the same problem in 15.10, anybody found the solution ?

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