Git Integration for Jira Cloud has a huge delay with Azure DevOps connections

[Antoine _Klee Group_]

Hello,

I just connected Azure DevOps to Jira Cloud using the Git Integration for Jira Cloud app. All works fine but I can observe a huge delay between when a PR is created within Azure DevOps and the time it appears in Jira dev pannel.

I did not find any option to reduce this callout time in the app parameters. Is there a way to reduce it? I need to wait for about 4 minutes until any commit is shown in the dev pannel.

Thanks.

[David Labra Gaona · Accepted solution]

Hi Antoine,

Thank you for posting this question.

I'm David and I work for GitKraken, the company that supports the Git Integration for Jira commercially.

By default the plugin has an internal timer that is auto-adjusted based on your repository activity. On some occasions, the plugin will set the timer to a high interval not rendering the changes immediately.

If you need to see changes in real time, I recommend to configure "Indexing Triggers". This is a very efficient approach where the repositories notify the plugin when there is a change and in turn, the plugin will reindex the changes. For reference you may look at this page: https://help.gitkraken.com/git-integration-for-jira-cloud/indexing-triggers-gij-cloud/. For specifics on how to create webhook in Azure DevOps, please read this: https://help.gitkraken.com/git-integration-for-jira-cloud/adding-webhooks-for-azure-devops-server-tfs-gij-cloud/

Cheers,

David

[Antoine _Klee Group_]

Thanks @David Labra Gaona!

Therefore I think I will first wait for the internal timer to calibrate and then set up an indexing trigger if needed later on.

Thanks!

PS: what is the proper tag where we can easily reach you in Atlassian Community forums?

[David Labra Gaona]

Hi @Antoine _Klee Group_

Thank you for the update on this.

Usually "Git Integration for Jira" works, but I recommend you to contact us directly through our support platform if you have very specific questions.

Cheers,

David