Getting exception while setting up LDAP connection to active directory on SSL

Hi,

We are getting exception while setting up connection to an active directory on SSL. It works fine without SSL.

Please find the below exceptions:

  • com.atlassian.crowd.model.group.Membership$MembershipIterationException: com.atlassian.crowd.exception.OperationFailedException: org.springframework.ldap.CommunicationException: xxxxxx.com:636; nested exception is javax.naming.CommunicationException: xxxxxx.com:636 [Root exception is javax.net.ssl.SSLHandshakeException: Remote host closed connection during handshake]
  • com.atlassian.crowd.exception.OperationFailedException: org.springframework.ldap.CommunicationException: xxxxxx.com:636; nested exception is javax.naming.CommunicationException: xxxxxx:636 [Root exception is javax.net.ssl.SSLHandshakeException: Remote host closed connection during handshake]
  • org.springframework.ldap.CommunicationException: xxxxxx.com:636; nested exception is javax.naming.CommunicationException: xxxxxx.com:636 [Root exception is javax.net.ssl.SSLHandshakeException: Remote host closed connection during handshake]
  • javax.naming.CommunicationException: xxxxxx.com:636 [Root exception is javax.net.ssl.SSLHandshakeException: Remote host closed connection during handshake]
  • javax.net.ssl.SSLHandshakeException: Remote host closed connection during handshake
  • java.io.EOFException: SSL peer shut down incorrectly

6 answers

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Hi there,

Could you please confirm if this issue occurred during testing process only or the issue still persist when JIRA tried to syncrhonize the LDAP server. Please note that this information is crucial as you might encountered a known bug which only occurred during testing purposes:

Cheers,
Septa Cahyadiputra

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Hi,

The issue persists when JIRA tried to synchronize the LDAP server.

Regards,

Madhanaa Rajendran

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Hi,

Sorry to hear that could you please let us know your JIRA version for clarification and please esnure that your LDAP certificate has been installed successfully on JIRA's keystore.

Cheers,
Septa Cahyadiputra

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Hi,

We are using JIRA 5.2.5 and the certificate has been imported in the keystore successfully.

Regards,

Madhanaa Rajendran

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I have the same issue after updating to 5.2.7, for now disabled SSL

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Hi,

Please understand that we might need to review your atlassian-jira.log which is located in <JIRA_HOME_Dir>/logs/ to further investigate this. However uploading it into this thread means make the information available to public, so please censored it if necessary.

If you want to share the logs in a private thread please raise a support ticket on our support channel so we could review it privately. However if you want to continue from this channel please feel free to attach it (censored if necessary) and we will continue to try investigate this issue.

Another workaround that you might want to try is to see if the suggested workaround provided on this bug report work or not.

Looking forward to hearing from you.

Cheers,
Septa Cahyadiputra

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