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Getting an "oops - an error occured...Sorry, we had some technical problems..."

Jason Burns
Jason Burns
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February 9, 2020

I keep getting an "Oops - an error occurred"

"Sorry, we had some technical problems during your last operation." Each time I try to access my JIRA Boards, these errors occurred. 

I tried to perform a System Re-index because a query based on one of my custom fields would not return the correct results. Each time I performed the re-index, it stated that it was not successful. And now, when I try to access a board this is the error I receive.

 

JIRA Issue.png

Please help!

 

Thanks,

Jason 

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Hernan Halabi - Elite IT Consulting Group
Hernan Halabi - Elite IT Consulting Group
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February 9, 2020

Hello @Jason Burns thev following link isn't necessarily your error but I would expect it to work anyway.

https://confluence.atlassian.com/jirakb/re-index-in-jira-fails-due-to-indexformattoooldexception-973482953.html

Delete the indexes files and run a new reindex (will have to be the one that locks your instance)

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