Getting Something went wrong on our end If this keeps happening, share this information with your a

mansoor_nisar October 7, 2024

I have been getting this since this morning

Something went wrong on our end

If this keeps happening, share this information with your admin, who should contact support.

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Screenshot 2024-10-07 at 3.03.11 PM.png

3 answers

1 accepted

3 votes
Answer accepted
Prachi Bolar
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 7, 2024

Hi @mansoor_nisar 

Welcome to community :) 

We had an ongoing incident that occurred with customers using Brave or chrome/firefox browser

please find details here: https://jira-software.status.atlassian.com/incidents/9kvjw6snfqrw

Please find set of support browsers: https://support.atlassian.com/atlassian-account/docs/supported-browsers-for-atlassian-cloud-products/

 

A suggestion workaround for *Bravo Browser* users is:

# Disable the Brave shield.

# Access Jira and accept cookies.

# Re-enable the Brave shield.

If you're experiencing this problem in a *different browser,* a helpful step:

Check if is there any ad blocker extension, like Ad Block or Ghostery

# Disable the Extension

# Clear cookies and cache

Thank you,

Prachi

mansoor_nisar October 7, 2024

Thank you Prachi for the response, I tried JIRA on Safari and it worked

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1 vote
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 7, 2024

Hi Mansoor - Welcome to the Atlassian Community!

There is an open incident you can follow here:

https://jira-software.status.atlassian.com/

 

mansoor_nisar October 7, 2024

Thank you @John Funk 

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John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 8, 2024

You are welcome!

1 vote
Asad
Contributor
October 7, 2024

Please log out and log in again. It worked for me!

mansoor_nisar October 7, 2024

I tried it earlier today but it did not work, let me try again!

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