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Getting HTTP 431 error when trying to initiate the OAuth on Jira Cloud

Hello,

A couple of our users are getting HTTP 431 error when they initiate oauth on their Jira cloud instances.

The URL they're hitting is https://auth.atlassian.com/authorize?client_id=xxx...

I'm guessing this is due to the header size (?). Is there a limit on the header side on Atlassian side?

Thanks,

Fatmeh

2 answers

1 vote

Hi Fatmeh,

I've seen this happening before, especially with Chrome. Usually, a clear cookies + cache does the trick.

Can you ask the users to try this?

If the error still persists after clearing the cache and cookies, please create a ticket with the Atlassian Access team. Most likely, a HAR file will also be required.

Claudiu

Thanks Claudiu. It looks like the users stopped seeing the issue on Friday.

Is there a set limit on the Atlassian side?

Had also the issue on Chrome, Safari worked. Followed @Claudiu Lionte 's recommendation and was able to work with it again. Thank you very much!

I was facing this issue. I opened Chrome in "incognito" mode and was able to log-in.

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