Getting HTTP 431 error when trying to initiate the OAuth on Jira Cloud

[Fatmeh Shuman]

Hello,

A couple of our users are getting HTTP 431 error when they initiate oauth on their Jira cloud instances.

The URL they're hitting is https://auth.atlassian.com/authorize?client_id=xxx...

I'm guessing this is due to the header size (?). Is there a limit on the header side on Atlassian side?

Thanks,

Fatmeh

[Deleted user]

Hi Fatmeh,

I've seen this happening before, especially with Chrome. Usually, a clear cookies + cache does the trick.

Can you ask the users to try this?

If the error still persists after clearing the cache and cookies, please create a ticket with the Atlassian Access team. Most likely, a HAR file will also be required.

Claudiu

[Fatmeh Shuman]

Thanks Claudiu. It looks like the users stopped seeing the issue on Friday.

Is there a set limit on the Atlassian side?

[Sebastian Geschwill - DevSebOps]

Had also the issue on Chrome, Safari worked. Followed @[deleted] 's recommendation and was able to work with it again. Thank you very much!

[Ivan Mizzi]

I was facing this issue. I opened Chrome in "incognito" mode and was able to log-in.