Get error ID when try to export BigGantt chart

[Mohammad RahmaniNasab]

When I try to export an BigGantt chart, the following error ID appears:

e97f50ac85a7ad7f6d7931451af2fdfe3c3affd1552b64bdb0843536c9e63b8fe72543847f2368073d262fb22ec4ff70a4a9cde1a37094957b274e7cc6dc9c98.f2b21f983efc103794f9a8d693

can u give a hint how to fix this?

[Anna-BigPicture · Accepted solution]

Hi @Mohammad RahmaniNasab

Please, raise a ticket via our Service Desk, providing more details. This will allow our product specialists and developers to investigate your instance individually.
BigPicture Team will gladly help you to resolve the problem.

[Mohammad RahmaniNasab]

Hi @Anna-BigPicture 

Thanks for your guidance. I'll check it out.