Good day :)
I'd like Jira to send email notification to a certain email address whenever a certain issuetype (Change request) is moved from certain custom made statuses (Implementing Request to Closed Request).
I've taken a look at Custom Events in Jira (and was then going to add a post function to the workflow), and somehow I'm not able to choose those custom made statuses of mine.
Any idea in how I could solve this?
It sounds like you are looking for this page https://confluence.atlassian.com/display/JIRA/Adding+a+Custom+Event
You will basically need to:
1. add a custom even
2. configure notification scheme
3. add a post function to the workflow transition to trigger the custom event
Hope that helps :)
When I create a Custom Event, I'm asked to choose a template, and none of those templates apply to what I need. The closest is "Issue Resolved" template, but I want to only send email when it's resolved from a certain status (Request Implemented - don't want email when the issues is resolved with other statuses), and that's where I get stuck when creating a custom event. Is that maybe correct but is set in the post function or?
The template you chose in the Custom Event does not have anything to do with the actual name of the status workflow transitions. These templates are basically the default ones that come with JIRA.
eg. If you chose the 'Issue resolved' template it won't affect the 'Resolved' transition in your workflow.
You could use the 'Issue Updated' email template for example. Otherwise, you might even want to map it to your own custom email template: http://wiki.customware.net/repository/display/ATLASSIAN/How+to+create+a+custom+event+in+JIRA
But still, I'm not getting the emails - am I doing this wrong? :D
Check out the JIRA Admin Helper. That might help troubleshoot why you aren't getting notifications for this event: https://confluence.atlassian.com/display/JIRA/Configuring+Email+Notifications#ConfiguringEmailNotifications-Troubleshootingemailnotifications
Also this page could be helpful in case the above isn't: https://confluence.atlassian.com/display/JIRAKB/Notifications+Troubleshooting
I have also configured a workflow in my JIRA instance which gives the same feature. What I have done is,
You can develop custom templates and add them to JIRA via the email-template-id-mappings.xml if the system templates are not enough.
This is a rather cumbersome way as you have to restart JIRA to add new templates.
There are plugin alternatives that allow you to add templates via an embedded editor. I know two of them.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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