In our JIRA workflow we have a status called Acknowledged but we are not capturing the Acknowledged date in any fields. I can see the Acknowledged date from transition history but we want to create a filter to get this acknowledged date for all our issues.
Is there any way we can achieve this?
Thanks in advance,
There is JIRA Misc Custom Fields plugin which adds Transition Date/Time Field custom field type. You can use it to define additional custom field which will show date and time when issue transitioned to Acknowledged status. No workflow changes will be necessary for this additional custom field and also all your existing issues will have this calculated custom date/time field.
No, this plugin is not available for OnDemand.
But I found that JIRA Suite Utilities plugin is available for OnDemand and it has workflow post function which can update custom date field to current date. You can modify your workflow and and this function to store transition to Acknowledged status date. But in this case only new transition dates will be recorded and not existing historical data.
Since you would like to capture the date/time when an issue is transitioned to the Acknowledged status, I believe that this perhaps could be possible by using the "Update Issue Custom Field" post function. Basically as a suggestion to achieve this, you may try the following:
- Create a custom field of the type Date Time
- Map the custom field to the screen that is associated to the View Issue operation
- Edit the current workflow, specifically go to the transition that links to the Acknowledged status
- Add the Update Issue Custom Field post function
- Select the created Date Time custom field, and add the following value to the Custom Field Value box:
- Publish the draft workflow, and try to execute the workflow transition
I hope that this will help.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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