Get Status of External Jira Tickets

[Mark Lehto]

I don't know if this has been asked before but, is it possible to display the status of an external Jira environments tickets in a ticket in a ticket I am working on.

For example, tickets come in asking for work to be done in a system my company does not maintain. I then have to submit a ticket to the appropriate party's Jira environment that is not owned my me. I can add an external link to my ticket to my ticket for easy reference but is it possible to also display that tickets status in the links like when I escalate to another project in my environment so I do not have to manually check the status to see if it changed.

If it is not possible in the links section, is it possible to do this in a custom field?

[Aron Gombas _Midori_ · Accepted solution]

If I were you, I'd solve it by syncing the external issues to my Jira.

There are 3 popular apps to help with that, find which one matches your use case the best:

1. Exalate 
2. Backbone Issue Sync
3. Elements Copy & Sync

[Kristján Geir Mathiesen · Accepted solution]

Hi @Mark Lehto 

Two Jira instances can be connected together via a few different technologies (3rd Party Apps, webhooks). Then you could create a custom field and have the remote Jira update it. Maybe much more than you had in mind.

Maybe you could do this: have a webhook initiated as a post function in a workflow as the ticket transitions in the workflow. Have that webhook initiate an Automation rule that sends an email to the remote Jira with the ticket number of the source JIra. Another automation rule picks up that email and then updates the remote Jira tickets.

Food for thought... :)

HTH,
KGM

[Diana_Architect_ZigiWave · Accepted solution]

@Mark Lehto hi. Just to add another possible solution (3rd party one) - ZigiOps- just as an option for exploration. You can find it in the Atlassian marketplace. It's fully no-code, connects instances bi-directionally (if needed) and can be customized in various ways to fit different use case scenarios (issues, tickets, etc.). The tool does not save any of your data. You can try its free trial to see if it answers your needs.

Regards, 

Diana

[Dhiren Notani_Exalate_]

Hi @Mark Lehto ,

Thanks for asking your question here. I am Dhiren from the Exalate Team.

Your use-case seems pretty interesting and I would recommend a fully customizable and flexible bidirectional integration solution like Exalate in this case.

With Exalate you can independently choose what information to share between your internal and the external jira, and also possible to sync the status of the external jira to the status field or even any custom field on your side.

You can also use Exalate for a local integration (different projects within your internal jira).

Do let me know if you have any questions or concerns.

Thanks, Dhiren

[Mark Lehto]

Thanks, I'll look into webhooks and possibly apps. Trying to keeps costs as low as possible so, time educate myself.

[Kristján Geir Mathiesen]

Best of luck, @Mark Lehto