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Gadgets Show up Blank when Adding to Dashboard

I'm seeing that when I attempt to add gadgets to a dashboard, certain ones (such as sprint burndown) show up blank and are not configurable  - I can only delete them.

Additionally, when clicking to add gadgets, the pop-up module shows that some gadgets have failed to load – when i click to reload or try again, I get the same error message. 

Has anyone seen this before? Is there something that would cause these to be unavailable?

1 answer

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Sudarshan TS Community Leader Mar 02, 2021

Hello @alexandra_martin 

I have not experienced this.
But I suspect the network. (but this is a low suspect)

Because, when you want to add the gadgets, not all gets loaded, things start to load only after you click the load all gadgets.

I suggest, can you observe what is happening in the F12 console when you get the error, that should help widen the analysis.

Thanks for the response, @Sudarshan TS ! Do you think it would be an issue w/ the network given that our entire company is seeing/experiencing this?

Either way, I checked the console upon adding the gadget, it coming up blank and then doing a hard refresh of the page.

The only error in the console I see is: Could not establish connection. Receiving end does not exist.

Sudarshan TS Community Leader Mar 03, 2021

ahh ok,
Since your entire company is facing this issue, and based on the msg you get in the console, I suspect the below (they are not solutions)

1. I found a similar one except that the console msg is different.

2. try to check with a different browser (like IE, Firefox)

3. What is your Jira Version  - i use Jira v8.5.5 and we have not faced this issue, but read some users have faced in my version.

4. Finally -- Do a browser cache clear :) (this could work)

Since it occurs to the entire org, contact your Jira Server Admin and discuss if a Maintenance and cache clean up could be helpful or ask when was the last one done.

Thanks again, @Sudarshan TS ! 

We're on 8.5.5 as well and I appreciate you linking me to the above issue. I did try w/ a different browser (both Safari & FF), but seem to still have the issue even after clearing out the browser cache.

I'll give this feedback to our admin, however, and report back here if things change. 

Like Sudarshan TS likes this

Just to update and close out this thread -- we did a reboot, which seemed to resolve our gadget issues. Thanks again for the assistance here!

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Sudarshan TS Community Leader Mar 05, 2021

ahh that is a classic trick.!
Happy that it worked.!

Like alexandra_martin likes this

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