I'm seeing that when I attempt to add gadgets to a dashboard, certain ones (such as sprint burndown) show up blank and are not configurable - I can only delete them.
Additionally, when clicking to add gadgets, the pop-up module shows that some gadgets have failed to load – when i click to reload or try again, I get the same error message.
Has anyone seen this before? Is there something that would cause these to be unavailable?
I have not experienced this.
But I suspect the network. (but this is a low suspect)
Because, when you want to add the gadgets, not all gets loaded, things start to load only after you click the load all gadgets.
I suggest, can you observe what is happening in the F12 console when you get the error, that should help widen the analysis.
Thanks for the response, @Sudarshan TS ! Do you think it would be an issue w/ the network given that our entire company is seeing/experiencing this?
Either way, I checked the console upon adding the gadget, it coming up blank and then doing a hard refresh of the page.
The only error in the console I see is: Could not establish connection. Receiving end does not exist.
Since your entire company is facing this issue, and based on the msg you get in the console, I suspect the below (they are not solutions)
1. I found a similar one https://jira.atlassian.com/browse/JSWSERVER-16791 except that the console msg is different.
2. try to check with a different browser (like IE, Firefox)
3. What is your Jira Version - i use Jira v8.5.5 and we have not faced this issue, but read some users have faced in my version.
4. Finally -- Do a browser cache clear :) (this could work)
Since it occurs to the entire org, contact your Jira Server Admin and discuss if a Maintenance and cache clean up could be helpful or ask when was the last one done.
Thanks again, @Sudarshan TS !
We're on 8.5.5 as well and I appreciate you linking me to the above issue. I did try w/ a different browser (both Safari & FF), but seem to still have the issue even after clearing out the browser cache.
I'll give this feedback to our admin, however, and report back here if things change.
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