From address change in jira notification

[Vinutha Vasan]

Hi All,

When Jira sends an email based on someone updating a Jira entry, the “From” email address isn’t actually that person’s real email. It shows the person name and email address will be the address which we used while configuring SMTP mail server.

Can this be modified, so that the email, sent from Jira, will have the person’s real email address (Which is accached to their jira user profile) as the “From” address?

Thanks,

Vinutha

[Jim Birch]

Is that what you really want? A reply to a Jira comment should go to Jira comments, shouldn't it? This keeps everything in the loop.

Here's what we do:

1. Change our reply header to say that the message is from Jira, but name the author, eg,

JIRA (by: Smith, Steve) <jira.issues@our.domain>

The email from setting for this is:

JIRA (by: ${fullname})

2. Add the POP3 Service using the Regex Comment Handler with the handler parameters set something like:

reporterusername=jiraadmin, createusers=false, splitregex="=-=-=|\s*_*\s*From: JIRA \(by:", bulk=delete

The splitreg value does two things

• It chops original Jira notification off the comment. (This regex works for our Jira 4.1 but may need to be updated for the new Jira 4.4 mail format.)
• It allows users to put a the character sequence =-=-= in their email signature to chop the signature, and any mail hisory from the comment. Long histories make comments hard to read. The =-=-= sequence can be greyed out to near invisible in html format mail signature and looks ok in plain text email. The sequence is very unlikely to get a false hit, that is unless you have an ascii box nut on staff :)

With this in place, the user recieving a notification can hit reply to add a comment to the issue; this will be logged in the issue and go to all the normal notification targets.

The other side to this scheme is to allow people to easily send emails that are CC'd to Jira, and to forward emails into Jira issues. This needs the issue id somewhere in the subject line, eg, "Problem with widget [PROJX-1103]" and the handler will add the email as an issue comment, until the =-=-= is encountered.

This keeps all the issue comms right where it should be: in the issue!

[Jim Birch]

This still requires a plugin.  

The reply goes back to Jira.  

Note that there's a big advantage in replying back to comments if you are interested in auditability/history because it keeps the issue dialogue with the issue rather than scattered around various mailboxes.   IIRC there is a plugin that will do some cleanup on incoming mail whitespace, etc.  My technique above strips the previous comment from the reply comment.  Personally, I would much rather have a junky record than none at all.  

[Melissa Thornton]

Does this still require a plugin?  I do not want my users to reply back to the comments area because of the way it looks. 

[Tibor Hegyi _META-INF_]

Hi, though the question is quite old, Email This Issue can easily do this. You can configure automated event notifications that will be sent with the user's email in From.

Tibor

[Radu Dumitriu]

Not with the standard send email mechanism. There may be plugins that will do that.