Former User

[Raymundo López Guzmán]

I have some users in my jira cloud but them dosn´t have name, only say "former user", what can i do for fix it?

[Deleted user]

Im Seeing the samething and we didnt delete or rename after migration from cloud to server.

[Jake Ward]

My user is now appearing as this but I have not deleted or renamed anything?

[Nic Brough -Adaptavist-]

This usually means you have deleted users from your system (rather than the recommended action of just disabling them), which destroys the information about the account, including their name.  "Former user" is displayed because Jira can't know who they were.

[Raymundo López Guzmán]

hi, thanks, there are some action for resolve this problem?

[Nic Brough -Adaptavist-]

There is no fix, nor really any "problem".   You've destroyed the user information, so the system is doing the best it can with the data it has - rather than failing or displaying rubbish, it's displaying a placeholder to show that there was something there.

To fix the existing data, you need to put the users back in (inactive, of course).  If and how you do that depends on the user system you are using for Cloud.

[colbathmark]

We've not destroyed any users, but we still see "former user" in the author field.

[Samuel D]

we have not "deleted users" after some jira update - we could see in Jira showing as "Former user (inactive).

How can we revert or solve this?

[Nic Brough -Adaptavist-]

You either deleted the user, or renamed them to "Former user" - the fix for it is to rename them back to what they were before, or not delete them in the first place.

[Michael Wohlgemuth (Wolge)]

To add to what Nic said:

It is also possible that this is a side effect of a migration that wasnt done as clean as it could have been. I highlighted potential issues unrelated to deletion.

Deleted or inactive users and directories

Any deleted users or users in inactive directories that are referenced in your Jira data will appear as Former user after migration. If you need to migrate the references to these users, reactivate them (or the directory) before migrating.

This information was copied from: https://support.atlassian.com/migration/docs/migrate-users-and-groups/