Formatting in the Note field when sharing an issue

This field is very useful for sending information to users you don't want in the issue because the Note field doesn't get stored anywhere where people can see it. However, if I want to send multiple lines it is basically unreadable since the JIRA strips out all the carriage returns from the Note field when it is sent via e-mail. Is there a way to format text in this field so the carriage returns don't get eaten?

Also, often times I am sending this information to the reporter. It would be nice if the share box didn't cover the reporter name or if there are checkboxes for reporter/assignee/etc.... A few times I have typed the note, then forgot who the reporter is, so have to copy the notes, then close the box, get the reporter name, then share again.

1 answer

1 accepted

This widget could not be displayed.
Jason Worley Atlassian Team Feb 14, 2013


Thank you for the feedback.

I realize this does not immediately suffice your needs, but I went ahead and created a feature request on your behalf here:

You can vote, comment and watch the ticket for any updates.

I apologize I could not be of more service.

Jason | Atlassian

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Aug 06, 2018 in Jira Service Desk

A is for Activate: Share your top Jira Service Desk onboarding tips for new users!

Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :).  In the spirit of this month's  august-challenge, we're sourcing stories of Jira Service Desk activation fro...

553 views 25 15
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you