Forcing user to select value from dropdown when writing to text field

[Eetu Prehti]

Question:

How can I enforce user to make a selection from custom radio buttons field when writing to custom text field?

Background:

I'm currently improving the UAT process in one of my projects and for this reason I have added a new custom text field called 'UAT results' to tickets, which can be filled by UAT testers when they have completed their testing.

The issue I soon noticed with this approach was that UAT testers are not very clear in their findings, often just pasting some output they have received during testing without any context. For this reason I added a custom radio button field called 'Testing status', which contains values 'Accepted' and 'Rejected' to indicate whether the test passed. The only issue with this field is that testers are sometimes ignoring selection completely.

My question would be the simplest solution to this issue, but if it seems to be undoable, then I'm open to ideas how UAT process could be improved. My only requirements are that it should be as simple as possible and also 'robust' in the sense that it doesn't require updates when underlying development process is changed (e.g. JIRA workflow). 

[Ste Wright · Accepted solution]

Hi @Eetu Prehti 

Welcome to the Community!

Conditional fields aren't possible natively in Jira; you could make both fields mandatory though during a workflow transition (on a screen) as one alternative?

Otherwise, you'll need to use a Marketplace app to achieve this - I would check out options such as:

• Smart Forms for Jira 
• Dynamic Forms for Jira 
• Scriptrunner Behaviours 

...or, another app from the Marketplace

Ste

[Eetu Prehti]

Thanks! Since native approach is out of the question I will have a look at these apps.

[John Funk]

Hi Eetu - Welcome to the Atlassian Community!

You might be able to do this with the ScriptRunner Behaviours app, but native Jira cannot do it.