For information about how to add a comment from the mail in JIRA Mail Handler

https://confluence.atlassian.com/display/AOD/Creating+Issues+and+Comments+from+Email

I tried the following methods to add a comment to an existing issue from the mail in reference to the above site.

JIRA Ver:5.2.2

Mail Client:OutLook365

Issue key: ABC-25

Email subject     |Result

-----------------------------------------------------------

ABC-25あいうえお   | Challenge is newly created.

あいうえおABC-25    | Challenge is newly created.

ABC-25          | Comments are added to an existing issue.

Question

Please tell me how to add a comment by applying the issue key in the subject line of the email.

1 answer

1 vote
Eddie Webb Community Champion Sep 23, 2013

I can't tell from your examples, but make sure there is a space before and after the issue ID.

blahblahblah ABC-123 blahblahblah

ANd if that doesn't work it sounds like a bug dealing with the non-latin characters.

Hello,Eddie

Thank you for your comment.

I have verified again.

・Double-byte string + byte space + issue key

・issue key + byte space + Double-byte string

・Double-byte string + byte space + issue key + byte space + Double-byte string

It is not registered as a comment in the case of any of the above.
Eddie Webb Community Champion Sep 25, 2013

Hmm.

Try going to the Logging and Profiling section of the Administration areas and turn on logging for the class com.atlassian.jira.service.services.mail.MailFetcherService at DEBUG level, and copy the result here when it attempts to read one of the emails.

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