Hi Bacorn, Welcome to the Atlassian Community!
Do you happen to have a screenshot of your issue?
If you think you're encountering a bug you can contact Atlassian Support. The community can help you with questions, configurations and advise you not with fixes in Atlassian products.
What do you mean with "There are other tickets on this". Have you found a bug report in Atlassian's issue tracker ?
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