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Finding Issues Owned by Inactive Users with JQL

Kyle

Is there any way I can get the list of issues reported/assigned to inactive users using JQL easily?

For example:

reporter is inactive() or assignee is inactive()

Or should I have to the the list of inactive usernames and use them like this:

reporter in ( aaa, bbb, ccc, ddd ) or assignee in ( aaa, bbb, ccc, ddd )

Thank you in advance.

Accepted answers

Petra Goldstein

Yes, there is a way.

This worked for me: Create a group called, say, "jira-SomeoneWhosGone", add the 'X' inactive user into it, and search for

reporter in (membersof(jira-SomeoneWhosGone))

HTH,

Mike

All comments

JamieA

JQL tricks has an inactiveUsers() function, or you could add it relatively trivially as your own function using https://jamieechlin.atlassian.net/wiki/display/GRV/Scripted+JQL+Functions.

Update: As @MattS points out below (thanks Matt), ScriptRunner has an inactiveUsers() function: https://scriptrunner.adaptavist.com/latest/jira/jql-functions.html#_inactiveusers

Kyle

Thanks Jamie. However i can't find your page via your link. Can you provide a new link?

Kyle

Nevermind. I found your plugin here: https://marketplace.atlassian.com/plugins/com.j-tricks.jql-plugin

Thanks. I'll look into it.

JamieA

Not my plugin... happy to give a referral to the "competition" though ;-)

Ian D

This thread is a very good question. All too often, a user may get marked as inactive but still has unresolved issues assigned to them. Then, those issues may cease appearing in certain dashboard etc due to the assignee being inactive. Also, you can't just write a query to lookup Issues that are assigned to inactive users ... because inactive usernames won't show in the JQL auto-suggest options.

So, thanks @Jamie for mentioning the JQLtricks plugin. I happen to have that, and in seconds I had my answer by using:

assignee in (inactiveUsers()) and resolution in (Unresolved)

This is a massive jira instance (so don't be shocked when I say): I can now see >400 issues assigned to inactive users. Yikes, thats not good, but at least I can measure and now go manage that Thanks folks.

Petra Goldstein

Yes, there is a way.

This worked for me: Create a group called, say, "jira-SomeoneWhosGone", add the 'X' inactive user into it, and search for

reporter in (membersof(jira-SomeoneWhosGone))

HTH,

Mike

Kyle

Well, this approach is somewhat like what i am doing. The problem is, i am not any active directory admin that i can decide on when the inactive usernames will be removed and often, the inactive accounts are moved into a group called "CleanUp". When this group gets wiped out, is totally up to the active directory administrator in my organization. I typically duplicate the username and his information as a Crowd user and marking him InActive. Then i move these users to an InActive group, which will then be used as the top most group for JIRA in Crowd application settings. This way, i am able to mark the user as an InActive one, making this status appear correctly in JIRA, mainly due to Crowd is still unable to query / get the active directory account's inactivity status into Crowd. So your approach won't work in my organization maybe due to its size and its strict policy over active directory maintenance work not delegated to JIRA application admins. Thanks for your answer. Cheers.

Sangavi Siva

JQL Query:

assignee = X AND resolution is EMPTY

where, X= Inactive/active user whom you search for. This query list all the related tickets assigned to that person.

Emma Baxter

Although this is closed this solution might help someone else - devised using the answers above.

No need to add to a group as the access-jira group can be used

(assignee not in (membersof(access-jira)) OR reporter not in (membersof(access-jira)) ) AND statusCategory != done

eg, assignee or reporter of currently open issues are currently not active users.

Arek Jarosiewicz

Just use assignee in (inactiveUsers())

MattS

Adding a comment here since this page comes up early in Google.

ScriptRunner now has an inactiveUsers() function too

https://scriptrunner.adaptavist.com/latest/jira/jql-functions.html#_inactiveusers

Alexander Pappert

Use the free Addon Jira Misc Custom Fields

Create a new calculated textfield "Assignee.active" with

@Formula: (issue.get("assignee").Active != null ? issue.get("assignee").Active : 0) -->

You can search in JQL for this new field, which Returns false when a user is marked inactive

Alexander Pappert

Use this one to set the unassigned ones to 0

@Formula:
if (issue.get("assignee") == null)
return 0;

issue.get("assignee").Active
-->

Jack Nolddor _Sweet Bananas_

Hi @Kyle,
If you are using Jira Server you can install the FREE app called JQL Booster Pack throught Atlassian Marketplace and use the requested functionality.

After install this app, you should be able to create a query using inactiveUsers() function, that will allow you to find issues reported/assigned to inactive users.

You can find the complete information about this JQL function at its Function Reference page.

Kind regards.

Vilnius Ramanauskas

Great idea, and no need to create new group - we all already have a group for that. You can use it to filter in Jira interface, not only in API:

assignee not in (membersOf("jira-software-users"))

Kalen Brown_v9m9oy

No plugin required: "assignee not in (membersOf("jira-users"))" @Vilnius Ramanauskas wins.

Petra Goldstein

Perfect, .... Unless your system is integrated with AD/LDAP, in which case you need to jump through some hoops to identify the users in the first place in order to remove them from jira-users.

Kalen Brown_v9m9oy

True, if you allow the AD/LDAP to fully manage the user management. Ours is integrated with LDAP, but ours is set up where we manage the users internally and just use LDAP for authentication only, so every user we want to have access we have to create and manage an account in JIRA, just leave the password stuff to the LDAP integration. I think we were too worried about the history being broken once the user was removed. OP didn't really specify the disappearing user problem.

Kyle

Thanks @Jack Nolddor _Sweet Bananas_. Our experience with free apps in Atlassian market place isn't great. We do not want to depend on free apps as they can become commercial apps.

Kyle

Thanks @Emma Baxter. Best solution so far. Just need more votes!

Jack Nolddor _Sweet Bananas_

It is entirely understandable.

Ben Sharir_cvilzl

@Vilnius Ramanauskas inactive users aren't removed from the jira-software-users group by default so this will not work unless the admin manually remove users from the jira-software-users group whenever they deactivate a user.

Ben Sharir_cvilzl

@Emma Baxter this solution won't work unless you have a group called acces-jira and is automatically updated whenever a user become inactive. Maybe older Jira accounts have a this group but our account doesn't have it.

Daniel G

Not working with that group

Ben Sharir_cvilzl

I get this error: "Unable to find JQL function 'inactiveUsers()' Screen Shot 2018-12-25 at 10.51.28 AM.png

Ben Sharir_cvilzl

Just search for Assignee = {UserID}. Where {UserID} need to be replaced with the user ID of the inactive user.

Although the inactive user will not come up in JQL autocomplete but it's still searchable and there are many ways to find the userID of inactive users, here's 2 ways:

If you're the admin: go to: Site Administration > Users > Click on user name > User ID will be in your browser's URL

Example: https://samplecompany.atlassian.net/admin/users/view?username=userID

If you're not the Admin: you can find the userID by clicking anywhere on their name (comment, mention, etc'...) > go to their profile page, the userID will be in the URL in the browser's address bar...

example: https://company.atlassian.net/people/4aa826dd544d8c1a0c124ef1

Then you can make a JQL query like: assignee = 4aa826dd544d8c1a0c124ef1

Hope this helps.

Serge_tkint

You need the ScriptRunner Add-on for this

Serge_tkint

its not free anymore...

Serge_tkint

Nice, I appreciate it to be free!
I hope it stays this way.... :-)

David Wuth

This is perfect! Thanks!!!

rachel rutti

Thanks! This one worked for us.

Rob Anteau_3b6ep0

Just include this in your search "assignee in(inactiveUsers())"

Laurie Anci

This worked perfectly! Thanks!

Brook Warren

I solved this and narrowed it down to specific inactive users by doing this:

Do an issue search that shows inactive users in the list of results.
Open one of the inactive users' profiles directly from their name in the list over into a new tab.
Copy their ID off the end of the URL from the address bar in the new tab.
Go back to search and switch to JQL.
add Assignee = <id from step 3>.

Works fine.

It's feasible to just right click an inactive user from the original search list, but there are cases where there are URL replacement characters in the URL that you can't just copy and paste into the JQL, so I didn't get into doing it that way here.

Sanjeev Angadi

Very helpful, Ian. Thanks

Кукуруза Андрій

Only this one useful for me! Tnx!

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