Filter of all open tickets (only open)

Currently when filtering on only open tickets we receive a report on all the tickets including those that were already closed

2 answers

1 vote

Maybe you should filter with JQL on:

resolution IS EMPTY

as only closed issue have a resolution

Best

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0 votes

Hi Somaditya

you can add a JQL clause to select the statuses you want to see.

status in (Open, “In Progress”)

staus not in (Closed)

in complex filters pay attention to precedence of clauses

can you post your filter JQL?

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