Filter keeps picking up a resolved ticket

[HS]

Hi Team I have filter setup to run every 15 mins however this keeps picking up a persistent ticket DO-12456 is there anyway I can specifically edit the filter to ignore this number explicitly?  

[Jack Brickey · Accepted solution]

Your JQL is flawed. Try this…

project = 11309 AND ("Region / Domain" = "BHS3 (AD)" OR "Region / Domain" = "BHS (region)" OR Building = BHS3 OR summary ~ BHS3) AND (status not in (Resolved, Closed) AND assignee is EMPTY AND issue != DO-12456

however, I would suggest you consider a more maintainable filter..

project = 11309 AND ("Region / Domain" = "BHS3 (AD)" OR "Region / Domain" = "BHS (region)" OR Building = BHS3 OR summary ~ BHS3) AND statuscategory != done AND assignee is EMPTY

now this assumes that DO-12456 is indeed resolved as you indicated.

[HS]

Hi Jack I will give this is shot and revert back

[HS]

Morning Jack created both filters and both are working concurrently with the original filter which is still picking up DO-12456 where as both your suggestions above are not.

also what does != (implicitly imply)?

thank you

[acc1211]

if you could just post the query for the filter . maybe we can see where the issue is and then you can change the query to not get the issue .

[HS]

project = 11309 AND ("Region / Domain" = "BHS3 (AD)" OR "Region / Domain" = "BHS (region)" OR Building = BHS3 OR summary ~ BHS3) AND status not in (Resolved, Closed) AND assignee is EMPTY

[HS]

so this filter pick up any tickets that are no resolved or closed and emails every 15 mins however seems to be picking up DO-12456 every 15mins even though this ticket is resolved.

I tried the below but this still did not work not sure its the correct syntax.

project = 11309 AND ("Region / Domain" = "BHS3 (AD)" OR "Region / Domain" = "BHS (region)" OR Building = BHS3 OR summary ~ BHS3) AND status not in (Resolved, Closed) AND assignee is EMPTY AND "JIRA Ticket" = DO-12456