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Filter by support comment

Hello

 

I need a filter where I can see all the issues created more than 7 days ago and that from Support has not been commented anything to the customer for more than 5 days. I've tried with: comment ~ -5d AND created <= -7d

 

But I don't think it filters through support and customer comments.

 

Can someone help me?

 

Thanks! :)

1 answer

1 accepted

0 votes
Answer accepted
Leonard Chew Community Leader Feb 06, 2020

The first part (created more than 7 days ago) is available ootb, the second part you need a plugin.

This query uses scriptrunner for the second part:

createdDate < -7d and issueFunction not in commented('by leonard.chew after -5d')

Sorry. You've tagged your question with "cloud". The issueFunciton jql extension mentioned above is available for jira-server. I'm not sure if you can use that in the cloud.

Like Sandra García Seoane likes this

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