Hello
I need a filter where I can see all the issues created more than 7 days ago and that from Support has not been commented anything to the customer for more than 5 days. I've tried with: comment ~ -5d AND created <= -7d
But I don't think it filters through support and customer comments.
Can someone help me?
Thanks! :)
The first part (created more than 7 days ago) is available ootb, the second part you need a plugin.
This query uses scriptrunner for the second part:
createdDate < -7d and issueFunction not in commented('by leonard.chew after -5d')
Sorry. You've tagged your question with "cloud". The issueFunciton jql extension mentioned above is available for jira-server. I'm not sure if you can use that in the cloud.
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