Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Filter by support comment



I need a filter where I can see all the issues created more than 7 days ago and that from Support has not been commented anything to the customer for more than 5 days. I've tried with: comment ~ -5d AND created <= -7d


But I don't think it filters through support and customer comments.


Can someone help me?


Thanks! :)

1 answer

1 accepted

0 votes
Answer accepted
Leonard Chew Community Leader Feb 06, 2020

The first part (created more than 7 days ago) is available ootb, the second part you need a plugin.

This query uses scriptrunner for the second part:

createdDate < -7d and issueFunction not in commented('by leonard.chew after -5d')

Sorry. You've tagged your question with "cloud". The issueFunciton jql extension mentioned above is available for jira-server. I'm not sure if you can use that in the cloud.

Like Sandra García Seoane likes this

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you