Filter Results Gadget is not available

The Filter Results Gadget is not available for selection in JIRA

9 answers

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Check the system addon that provides it is enabled.

I am new to JIRA .... Don't know anything about add-ons and don't have admin rights to view anything at that level.  How do I tell my JIRA admin which add-on provides the "Filter Results Gadget" ?  How do I tell if the add-on I need costs money I have to get allocated and approved

Right, JIRA isn't actually just a monolithic application with an addon framework. It's a pile of core functions with an addon framework, and the off-the-shelf product is actually the core plus a huge pile of "system" addons. If you stripped the addons out, you'd have no gadgets, no custom fields, no project panel reports, no exports, and it would be pretty much unusable. So, your admin needs to look in the *system* addons section of "manage addons", as filter results is one of the bundled addons that are part of the standard distribution. (This also means no money is involved, it's part of what you've already installed and licenced)

Hi Nick, I'm Bill's admin. I can't find which plugin in the list contains "filter results" feature. You mentioned that its part of one of the bundles. I tried googling to figure it out. Do you know which one?

Ok, it is called something like "Jira - plugins - gadget plugin" and (from memory) the "module" you want is stats-gadget (if that's wrong, try just looking for "stat" in the module list, as its real name is "filter statistics")

Nic. Thanks. I did find the gadget, and the module called "Filter Results". It is enabled. Whats next?

Ok, then it should be available. I would - start tailing the atlassian-jira.log file (so I can see if errors go into it when I perform the next few steps) - Log into Jira and go to my dashboard - Click add gadget - Filter the list by typing in "statistics" I'd expect whatever is causing the lack of gadget will throw it's error into the log somewhere during that, almost certainly as you pop up the "add gadget" list

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Nic,

My Admin (who is also my boss)  navigated to the area that you described.  However, he tells me : 1) There is no bundle called "standard distribution" and 2) no bundle designating "filter results" and 3) there are "hundreds of bundles to enable.   Question is "which one is correct ?"

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I followed the steps -

Log into Jira and go to my dashboard

- Click add gadget

- Filter the list by typing in "statistics"

UNEXPECTED, got the UI response that "No results found" try......

How does my admin (Tom Cole) access the atlassian-jira.log file (so I can see if errors go into it when I perform the next few steps)

The log file is under <jira home>/logs on the server. How many gadgets are listed when you go into the list before you filter it though? 47 ish?

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On the Custom Dashboard in question, only 13 available additional gadgets are listed.  My Custom Dashboard currently contains only: Quick Links, Introduction and Favorite Filters gadgets

There's definitely a series of gadgets missing from your installation. The (system) addons that provide them must have failed to load or have been disabled. Definitely need to get Tom to check all the addons and read the log files for gadget related errors!

Oh, one other thought though - are you on a really old version of JIRA that doesn't have many gadgets?

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Not that then. It must be disabled modules then.

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I was off several days for a "family emergency".    Back now.  Nic, where are we on getting this resolved.  We keep bouncing back and forth.  Isn't there someone at Atlassian who can tell Tom and I what to do

They are going to tell you the same - the only way to remove the filter results is to turn it off in the addon list. What, exactly, is the full list you are offered when you click "add gadget" on the dashboard?

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How, exactly, do I give you that full list of available gadgets.  There is not a print or display option and a "cut and paste" is not really doable on a scrolling screen.

Do you have a service option where I can screen share with a representative to facilitate troubleshoot ??

Ok, try "add a gadget", click the "all" button, and then you can grab the text from the right hand pane. (All gives me a lot of options, so I've clicked JIRA to shorten it in the list below) I'm still not convinced you have the right addon/modules enabled - would it be possible to take a good look at Manage Addons -> System addons and find the one called "Atlassian JIRA - Plugins - Gadgets Plugin". How many modules are there and how many are enabled? ----- Sample list of addons by text grab. Activity Stream By Atlassian • Local Lists recent activity in a single project, or in all projects. Show XML link Add gadget Agile Days Remaining in Sprint Gadget By Atlassian • Local Displays days remaining in a sprint (Wallboard capable) Show XML link Add gadget Agile Sprint Burndown Gadget By Atlassian • Local Sprint burndown chart to track remaining work (Wallboard capable) Show XML link Add gadget Agile Sprint Health Gadget By Atlassian • Local Visual snapshot of the health of a sprint (Wallboard capable) Show XML link Add gadget Agile Version Report By Atlassian • Local Track the projected release date for a version. This helps you monitor whether the version will release on time, so you can take action if work is falling behind. Show XML link Add gadget Agile Wallboard Gadget By Atlassian • Local Displays a board as a Wallboard gadget Show XML link Add gadget Assigned to Me By Atlassian • Local Displays all unresolved issues assigned to me Show XML link Add gadget Average Age Chart By Atlassian • Local Displays the average number of days issues have been unresolved. Show XML link Add gadget Average Number of Times in Status By Atlassian • Local Displays the average number of times issues have been in a status. Show XML link Add gadget Average Time in Status By Atlassian • Local Displays the average number of days issues have spent in status. Show XML link Add gadget Bubble Chart By Author unknown • Local The Bubble Chart Plugin Show XML link Add gadget Created vs Resolved Chart By Atlassian • Local Displays created issues vs resolved issues for a project or saved filter. Show XML link Add gadget Favourite Filters By Atlassian • Local Lists favourite filters for the current user. Show XML link Add gadget Filter Results By Atlassian • Local Shows the issues/results for a saved filter. Show XML link Add gadget Filter Results By Atlassian • External Shows the issues/results for a saved filter. Show XML link Add gadget Heat Map By Atlassian • Local Displays the matching issues for a project or filter as a heat map. Show XML link Add gadget Introduction By Atlassian • Local An introduction to this installation of JIRA. Show XML link Add gadget Issue Statistics By Atlassian • Local Issue Statistics Show XML link Add gadget Issues in progress By Atlassian • Local Issues in progress Show XML link Add gadget JIRA Issues Calendar By Atlassian • Local JIRA Issues Calendar Show XML link Add gadget JIRA Road Map By Atlassian • Local Display upcoming versions for specified projects. Show XML link Add gadget Labels Gadget By Atlassian • Local JIRA issue labels in a Gadget Show XML link Add gadget Pie Chart By Atlassian • Local Displays the matching issues for a project or filter as a pie chart. Show XML link Add gadget Projects By Atlassian • Local List multiple projects Show XML link Add gadget Quick Links By Atlassian • Local Displays links for common tasks Show XML link Add gadget Recently Created Chart By Atlassian • Local Displays recently created issues for a specified project as a bar chart Show XML link Add gadget Resolution Time By Atlassian • Local Displays a bar graph of elapsed time to resolve issues for a project or filter. Show XML link Add gadget Test Sessions By Atlassian • Local View a list of test sessions Show XML link Add gadget Time Since Chart By Atlassian • Local Displays the time since a chosen field for each issue for a project or saved filter. Show XML link Add gadget Time to First Response By Atlassian • Local Displays the number of hours taken to respond to issues for a project or filter. Show XML link Add gadget Two Dimensional Filter Statistics By Atlassian • Local Display statistics of issues returned from specified filter Show XML link Add gadget Voted Issues By Atlassian • Local Shows the issues voted by the current user. Show XML link Add gadget Watched Issues By Atlassian • Local Shows the issues watched by the current user. Show XML link Add gadget Workload Pie Chart By Atlassian • Local Displays the matching issues for a project or filter as a pie chart. Show XML link Add gadget

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Agile Classic Days Remaining

By Atlassian  •  Local

Displays the days remaining in specified project iteration (Wallboard capable)

Bugzilla Issue ID Search

By Atlassian  •  Local

Search for issues by their old Bugzilla ID. If none found in JIRA, redirects to the appropriate Bugzilla URL.

JIRA Road Map

By Atlassian  •  Local

Display upcoming versions for specified projects.

Test Execution Burndown

By Zephyr  •  Local

Displays rate of test execution, # of unexecuted tests and expected completion date

Top Defects Impacting Testing

By Zephyr  •  Local

Displays a list of defects that impact the most number of Zephyr tests

Wallboard Spacer Gadget

By Atlassian  •  Local

Allows for custom spacing between gadgets in a wallboard

No results

Try a different category or change your search

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I have similar problem for Bugzilla Issue id Search gadget. is there any fix found yet ?

 

my Atlassian JIRA - Plugins - Gadgets Plugin has 76 modules and all are enabled.

 

thanks.

Sumit

Hmm, I missed Bill's follow-up, probably during one of the phases where Answers email had died, so we weren't being notified of responses. He's not yet looked at the modules, but you have, and if they're all enabled, the next question is "is your missing gadget on the list of modules"? I suspect it probably is, so the next step is to start reading the log file to look for errors on gadgets - the gadget should be on the list if the modules are enabled.

No its not there , so just wanted to confirm whether Atlassian has removed it from the package. Is the any way to add it back to the list because its in use. Thanks, Sumit

Also Jira which I am using is version 6.4.9

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