Fields are not displaying correctly in notification emails for Service request. I am trying toi send the customer an email when a comment has been added. I am using the default memo below
Hello ${recipient.name} ${event.user.name} commented on "${issue.key} - ${issue.description}" ${comment}
However when the email arrives I see this variable names in the email not the content of the variables. What do I need to use to display the content of the variable
${request.key} ${request.summary}
A comment has been added to your Facilities Service Request ${issue.key} ${issue.summary}
Hi @Kevin Doyle
Welcome to the community.
Are you using the default notification on the project for this or an automation rule?
Can you please share screenshots of your config?
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Hi @Kevin Doyle
What if you remove the quotes ("")
It could be that the mail provider transforms this in a way.
The variables are set correctly set
${issue.key}
${issue.summary}
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I removed the quotes but I am still not seeing the variable names and not their values in the email
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Hi @Kevin Doyle and @Marc - Devoteam
Why aren't you using Jira smart values for this?
{{request.key}} {{request.summary}} would be my personal favorites in this.
Hope this helps,
Dick
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Hi @Dick
Thanks for the suggestion. I did change the values but I am receiving the same results Email screenshot
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Hi @Kevin Doyle
{{request.key}} {{request.summary}} are not variables that can be used.
only the following can be used:
${issue.key}
${issue.summary}
Or if you want to specify a request you can use:
${request.url}
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