Field is not updated automatically as expected

[Vasileios Theodorou]

Hello, I have an issue with automation and I cannot understand why it does not work.

So I have ticket A which is tested by ticket B and they are linked as "is tested by" or "tests" respectively. Ticket A has a field Platform version with value 1.25 and ticket B has the Platform version with no value (empty).

What I want to happen is when ticket B changes status to Done that it copies the value of the field "Platform version" from ticket A. And thus having ticket B having as Platform version = 1.25.

This is my automation and it does not work:

[Marcos Defina]

Hi Vasileios Theodorou, welcome to Atlassian Community.

Based on your shared screenshot, you should be using Copy from Trigger issue on your Linked Issue Action.

You see, Automations works based on a context - When an issue is transitioned to done, your automation starts, and records the transitioned Issue as Trigger Issue.

Then you update the linked issues to similar Platform Version. When you copy from Current Issue under a fork, Current issue is actually the linked issue, not your trigger - So you are copying the value into the same field.

Try using Copy from Trigger issue.

Hope it helps!