Field is not displayed for all users

[Nina Arentoft]

Hi, 

I placed a field (due date) for one of our projects. Unfortunately not all the users can see the field. 

the Due date field is used for other projects as well. I therefore also tied to place a custom field due date. In this case all users can see the field when creating an issue, but not all the users can see the field when opening an old issue. 

What am I doing wrong? 

[Alexey Matveev]

Hello,

A custom field is visible on the view issue screen only if this field has a value. You would need to initialize all old issues with a value for this field.

You can use the Bulk Edit feature:

https://confluence.atlassian.com/jiracoreserver073/editing-multiple-issues-at-the-same-time-861257342.html

[Nina Arentoft]

Hi Alexey, 

Thanks for your reply. 

I can see the custom field Due Date on the old issues, even though the value is empty, but only for some users. Not for our customer user.! 

[Alexey Matveev]

Do you meant they can see it in portal or in Jira UI?

[Nina Arentoft]

What do you mean by this? 

[Alexey Matveev]

Could you attach a screenshot where you can see the field and where you can not see the field?

[Nina Arentoft]

Thanks Grigory and Alexey for your help. 

I changed the Project permission so the customer also can edit the issues. Not the ideal way but it is now working and all users can see the custom field Due Date. 

I just still do not understand why a standard field is so hard for all the users to see, but I did a work around... But it is working now 

[Grigory Salnikov]

Hi @Nina Arentoft

Try to place this field on the "Edit" screen as well. From what I've learned from your description, this field might be missing there.

The field doesn't show up on the view screen until it has a value.

Hope it helps.

[Nina Arentoft]

Hi Grigory, 

Thanks your for reply. 

I have two screens. One "Bug" and one "Default Issue Screen" and the Due Date field is not there for all the users. 

[Grigory Salnikov]

Hi!

Here's the information about screens:

Defining a screen