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Field cannot be set although it IS on the appropriate screen


I am having the problem that I can only set system fields (due date, summary, assignee,...) in Shary. 

I would like to set the field "gremium date", which is on "create issue screen" the screen in Jira. But in Shary I still get the message Error communicating with Jira, {"errorMessages":[],"errors":{"gremium date":"Field 'gremium date' cannot be set. It is not on the appropriate screen, or unknown."}} 

The code in Shary is


"project": { "key": "BKB" },

"gremiumdate": "[entry.golivedate.jiraDate]",

"issuetype": { "name": "Task" }

Can anyone help? Thanks a lot!screen.JPGscreen2.JPG

1 answer

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Answer accepted

I don't think the field id in your code is correct - "gremium date" is not  system field, it's a custom field, so you should be using the key for that.

Go to your list of custom fields, find gremium date and hover over, or click, one of the edit/configure options.  You should see a url that contains "id=xxxxx", with the xxxxx being a five digit number something like 10047.  Instead of gremiumdate, use customfield_10047 in your code.

Hey Nic, 

thanks a lot for your answer! I tried that and found 

,{"id":"customfield_16747","name":"Gremium Date","custom":true,"orderable":true,"navigable":true,"searchable":true,"clauseNames":["cf[16747]","Gremium Date"],"schema":{"type":"date","custom":"com.atlassian.jira.plugin.system.customfieldtypes:datepicker","customId":16747}}

so the new code is:


"project": { "key": "BKB" },

"customfield_16747": "[entry.golivedate.jiraDate]",

"issuetype": { "name": "Task" }


but I still get the same error. Now it is Error communicating with Jira, {"errorMessages":[],"errors":{"customfield_16747":"Field 'customfield_16747' cannot be set. It is not on the appropriate screen, or unknown."}}

It is not possible that the ID of the customfield in the test environment is different is it? 

Because I usally use this link to access the ID.


Thanks again


Yes, the id of a field is variable by system.  

Unless the test system is a direct database clone of the production system.

Ah you are right! Now it works, thanks a lot

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