Fast Track Transition not changing Issue Status - why??

[kdickason]

Please see the attached picture and offer any help you can.  I am trying to use the Fast Track an Issue post-function at the Create transition below to move this issue to Done if a certain field has a certain entry.  The post-function fires without problem, but the issue does not change status to Done, it remains in the status Requested.  What am I doing wrong??

[Sebastian Krzewiński · Accepted solution]

Hi @kdickason 

Can you share config of fast-track postfunction?

Do you have checked all transition options (skip permissions/validators/permissions)?

Regards,

Seba

[kdickason]

@Sebastian Krzewiński I'm sorry this is hard to see, I have to scan it in from a separate network that has no internet access.   

[Sebastian Krzewiński]

Hi @kdickason 

In my opinion problem is with condition. As I understand Access Needed field is Radio button type so it is select list.

Try this:

cfValues['Field name']?.value == 'Your value'

[kdickason]

@Sebastian Krzewiński I updated the Condition using the format you provided.  It runs, without failure in the post function but the Status of the ticket is still in Requested.  This is so frustrating?  Thank you so much for your thoughts.

[Sebastian Krzewiński]

@kdickason 

Please remove code from additional actions and try again. Sometimes this block it.

[kdickason]

@Sebastian Krzewiński   It's WORKING!!!  Yes, the code to set the Resolution to Done did nothing but the key was your first suggestion.  I'm so, so thankful to you.