Facing issue with open issues in my court

[Sajja Rajeev]

Hi Team,

I am unable to open my open issues in jira. Could you please check and Resole ASAP.

Thanks!

Rajeev

[Dirk Ronsmans · Accepted solution]

Hi @Sajja Rajeev ,

I just checked the Atlassian statuspage and it seems there is an active incident for this.

https://jira-service-management.status.atlassian.com/incidents/t4z7fk9zg3z0

We are investigating an intermittent problem with issue search and saved filters that is impacting some Jira Cloud customers. We will provide more details within the next hour

Posted 25 minutes ago. 

I suggest subscribing tot that one to get notified once it is resolved.

[Sajja Rajeev]

Sure Thanks! @Dirk Ronsmans 

[Pooja D_ Patkar · Accepted solution]

Hello @Sajja Rajeev

I'd be happy to help you troubleshoot the issue with opening your Jira issues. First, let's try a few basic troubleshooting steps:

1. Check your internet connection: Make sure you're connected to the internet and that your connection is stable.

2. Try a different browser: Sometimes, issues can arise due to browser compatibility. If you're using Chrome, try Firefox or vice versa.

3. Clear browser cache: Clear your browser cache and cookies to ensure there are no cached files causing the problem.

4. Check Jira status: Sometimes, Jira itself might be experiencing issues. You can check the status of Jira on official status page (https://status.atlassian.com)

5. Verify permissions: Ensure that you have the necessary permissions to view and modify the issues in Jira. Sometimes, permission settings can restrict access.

If none of these steps resolve the issue, could you provide more details about the problem you're encountering? Are you seeing any error messages when you try to open the issues?

Thanks & Regards,
Pooja

[Sajja Rajeev]

Hi @Pooja D_ Patkar , i hv followed the given steps. Now i am able to access see my open issues under my court.

Thanks!