Hi, I am figuring out how to retrieve the previous assignee from a ticket request.
The reason why I am doing this is to remove the assignee from the watcher list once that particular person is being moved out of the assignee. I am thinking of smart value implementing on an automation.
This is the automation that I have in mind but it does not work due to the invalid smart value.
Have you tried using the change log to access this value? For example, this would return the ID of the previous assignee, assuming you have the same trigger of field change on assignee:
I see Andreas mentioning the following smart value.
Does this work for you?
It does not work but I came up with an idea is there any way for me to extract the assignee value from audit log in another automation and remove the watcher by running the "Remove assignee from watcher" automation?
Something like this, I want to retrieve the assignee value from this audit log to be used in the remove watcher block.
Lai Kai Yong
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