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Extract previous (latest) assignee from a ticket using smart value

Hi, I am figuring out how to retrieve the previous assignee from a ticket request.


The reason why I am doing this is to remove the assignee from the watcher list once that particular person is being moved out of the assignee. I am thinking of smart value implementing on an automation.


This is the automation that I have in mind but it does not work due to the invalid smart value.

remove watcher automation.PNG


2 answers

1 accepted

1 vote
Answer accepted

Hi @Vandyck Lai Kai Yong 

Have you tried using the change log to access this value?  For example, this would return the ID of the previous assignee, assuming you have the same trigger of field change on assignee:


Best regards,


Hey @Bill Sheboy 


This works perfectly, thank you so much.

Like Bill Sheboy likes this

Hi @Vandyck Lai Kai Yong 

In another community item (

I see Andreas mentioning the following smart value. 


{{issue.Previous Assignee}}


Does this work for you?

Regards. Marco

Hi @Marco Brundel 


It does not work but I came up with an idea is there any way for me to extract the assignee value from audit log in another automation and remove the watcher by running the "Remove assignee from watcher" automation?


Something like this, I want to retrieve the assignee value from this audit log to be used in the remove watcher block.


set previous assignee.PNG



Lai Kai Yong

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