• Community
  • Products
  • Jira
  • Questions
  • External directory 'Identity Platform Directory' is not supported. Please change the 'active' attribute to '0' or open a support ticket for more help.

External directory 'Identity Platform Directory' is not supported. Please change the 'active' attribute to '0' or open a support ticket for more help.

I have a problem during export / import to change base-url of my jira-cloud.

I made a backup from the old account with Backup Manager and tried to import it in the new account.

But during import i get the error message above. 

Further investigations showed, that in backup there is a second user directory "Identity Platform Directory" from type IDP with following attributes.

<Directory id="10000" directoryName="Identity Platform Directory" lowerDirectoryName="identity platform directory" createdDate="2016-03-15 04:37:45.641" updatedDate="2017-03-18 06:29:59.568" active="1" description="Identity Platform Directory" implementationClass="com.atlassian.crowd.directory.IdentityPlatformRemoteDirectory" lowerImplementationClass="com.atlassian.crowd.directory.identityplatformremotedirectory" type="IDP" position="0"/>
<DirectoryAttribute directoryId="10000" name="application.password" value="foobar"/>
<DirectoryAttribute directoryId="10000" name="crowd.server.url" value="http://secmap.atlassian.net/crowd"/>
<DirectoryAttribute directoryId="10000" name="com.atlassian.crowd.directory.sync.currentstartsynctime"/>
<DirectoryAttribute directoryId="10000" name="com.atlassian.crowd.directory.sync.laststartsynctime" value="1489814999293"/>
<DirectoryAttribute directoryId="10000" name="com.atlassian.crowd.directory.sync.lastdurationms" value="274"/>
<DirectoryAttribute directoryId="10000" name="com.atlassian.crowd.directory.sync.issynchronising" value="false"/>
<DirectoryAttribute directoryId="10000" name="useNestedGroups" value="false"/>
<DirectoryAttribute directoryId="10000" name="application.name" value="jira"/>

I changed the "crow.server.url" atribute to the new cloud instance name, but got the same error.

The problem is that all users are assigned to this directory and not to the JIRA integrated. 
So when i deactivate the second directory no user and the additional groups are not imported at all. 

I didn't change anything with the useres-directory in the old instance.

How can i migrate the users from old cloud instance to the new one?

thx.

regards Peter

1 answer

This widget could not be displayed.
Chris Fuller Atlassian Team Mar 17, 2017

See https://jira.atlassian.com/browse/JRA-64830

I had fixed this, but the change was accidentally reverted by unrelated work.  The fix should be available to you very soon if it is not already, but it will require that you take a new export.

(That issue talks about the issue impacting Cloud to Server migrations, but it would also impact Cloud import/export cycles in the way that you describe.)

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

114 views 1 2
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you