when customers create requests they use my native language like this "აბგდევზთ"
when I export this filter it shows like this "–áƒ‘áƒ”áƒ’áƒ˜áƒ¡ áƒ™áƒáƒ–" please see attachment
Have you tried opening the file in a text editor like notepad++?
Older verison of Exel are not able to process all special characters. See this article: https://confluence.atlassian.com/jirakb/exported-csv-does-not-display-properly-in-excel-that-contains-non-english-characters-874626219.html
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